All items in store take up to 1 to 2 business days to process ( this is not the shipping time )!
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can!
DOMESTIC ORDERS – Regular $3.99 Flat Rate
Free shipping on all orders over $50
United States & Canada 6-15 working days
International 10-35 working days
Each order ships for a flat rate of $3.99 USD and $9.99 for International Order regardless of the number of items purchased.
Customer is responsible to pay any applicable taxes and duties charged by their country at customs.
INCORRECT SHIPPING ADDRESS
Please be sure to review the shipping address for your order carefully.
SmithsPicks does everything it can to ensure an expeditious and safe delivery of your items. If for some reason we have made an error in the shipping address for your order, please contact us right away so that we may work with you to correct it.
If you accidentally provide an incorrect shipping address, SmithsPicks will be more than happy to re-ship your package once it’s returned to us “Undeliverable” by the United States Postal Service. Unfortunately we can not be responsible for orders not returned to us if the shipping address we were provided was incorrect.
ORDERS SHOWING DELIVERED BUT NOT RECEIVED
Please keep in mind, often the USPS updates the delivery status prematurely. Please wait 48 hours before contacting us once the tracking displays “Delivered” to avoid any confusion.
For the majority of cases, packages arrive within 1 business day of the updated status to Delivered. If the item still does not arrive at the correct address, unfortunately until a package is returned to SmithsPicks, we are unable to refund customers for packages not received.
We will however, reship your order to you. Since each circumstance can be unique, management reserves the right to assess and handle each case at their discretion.
Hours Of Operation:Mon-Fri 8 am to 7:30 pm